Terms and Conditions

 

These terms and conditions govern the use of this website.  Should you have any questions or wish to clarify the meaning of any of these Terms and Conditions, please contact Mercurius Australia prior to using this website.

 

Acknowledgement and acceptance of terms and conditions

This website is owned and operated by Mercurius Australia. By accessing, browsing or using this website, you agree to these terms, conditions and disclaimers as amended from time to time ("Terms and Conditions") and acknowledge and agree that you have read and understood these Terms & Conditions.

 

Amendments to Terms & Conditions

Mercurius Australia may amend these Terms & Conditions from time to time.  Any amendment will be effective immediately upon notification in this section of this website.  Your continued use of this website after any amendment becomes effective constitutes an agreement by you to abide by and be bound by these Terms & Conditions, as so amended.

 

Prices

All prices are quoted with GST. All effort will be made to list current and accurate prices, however, we reserve the right to alter prices without notice. If a price change takes affect after you have paid for your order but before we have dispatched it, we will contact you with the option to pay the new price or cancel the order.

 

Title

Title of all goods remains with Mercurius Australia until it is fully paid and your order leaves our warehouse. At this time, the title of goods is transferred to you, the customer.

 

Delivery and Shipping


We are based in Melbourne and deliver Australia-wide using either Australia Post or our preferred courier company, Direct Freight. Currently we DO NOT accept international orders.

Deliveries are made between 9am-5pm Monday to Friday. 

With Australia Post, if you are not home at the time of delivery, the parcel will be left at your address, if deemed safe by the Australia Post delivery person. If a safe place is not identifable, a card will be left and you will need to pickup the parcel from your local post office.

With Direct Freight, unless you have entered special delivery instructions at the time of your order, your parcel will be returned to the closed Direct Freight depot. They will attempt to redelivery within 1-2 days and redelivery charges will passed onto you, the customer.

We aim to process all orders within 2-3 business days and then delivery times will depend on your location.

We will email you when you order has been dispatched and you will be able use the tracking number sent to you to track the progress of your delivery directly through the Australia Post or Direct Freight websites.

Direct Freight www.directfreight.com.au/consignmentstatus.asp

Australia Post www.auspost.com.au/mypost/track/#/search

 

Delivery is charged as follows:

A$9.50 is our standard delivery charge for most deliveries within Australia.

Additional charges may be incurred for remote areas and/or extra large or heavy products. Where there is to be an additional charge, we will contact you to confirm the price and for payment before sending.

 

Special Instructions:

These can be entered during the checkout stage. This may be for any special instructions, including delivery instructions, delivery times or even if you wish us to remvoe the invoice before sending if the order is a gift.

 

 

Returns

We will happily exchange or refund goods purchased online within 7 business days of receipt of goods if the item purchased is faulty. It is the customer's responsibility to check goods on arrival to ensure no breakages have occurred in transit.  Any breakages must be reported - the same or next working day.

Goods can be returned or exchanged as long as the product has not been used and the product, including the  original packaging is in perfect condition.  Please allow 1 to 2 weeks for your return and refund request to be processed.

Before returning any product, please contact us to discuss any returns, exchanges and postal arrangements. We will then issue you with a Return Authorisation.

Returns are to be well-packaged. Please remember to include your Return Authorisation to help us process your return when it arrives. 

Mercurius Australia

Unit 2, 123 Merrindale Drive                                                                              

Croydon South  VIC  3136

 

While all care is taken, Mercurius Australia can not be held responsible for any merchandise damaged or lost via initial or return post.

 

 

Privacy Policy

Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented or disclosed.

Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to.

If you have any questions, please feel free to contact us.

Security

Mercurius.com.au is an NSIPS (National Secure Internet Payment Service) compliant website approved by National Australia Bank. All payments are made over the National Australian Bank's secure network. Your card details are never disclosed to us and are not held by us in our database. Your personal data, including name and address is held in an encrypted database and is never disclosed or sold to any third party. For your own protection we would advise all customers to run an up-to-date virus and anti-spyware software on their own computer.